Boiler Breakdowns
24 hour Emergency Plumbers in Rugby. 365 days
Quick Response Emergency and Breakdown Service
HeatInstal Ltd offers all of its domestic and commercial clients access to its emergency and breakdown service which is available 24 hrs a day / 365 days of the year.
This service is offered in order to help those who encounter problems which need a quick response such as gas and water leaks, burst pipes due to winter freeze-ups and central heating breakdowns etc.
We are usually able to offer and unprecented door-to-door response of less than four hours during normal working hours although our aim, which is usually achieved, is approximately a 2 hour response time for local calls-out and outside of normal working hours our response times are even better.
Repairs Undertaken When Called-Out
When called-out as an emergency we are able to work on all types of domestic heating and plumbing systems, all commercial plumbing systems and the majority of commercial heating systems.
Being Gas Safe Registered we are able to work on doemstic and commercial gas supply pipe work.
We deal with all major spares stockists in order to enable fast repair times where spares or other materials required to complete the works are not available from stock.
Customer Benefits
In most cases we are able to provide an unparalleled response to emergencies and breakdowns in the context of both our response times and where necessary, the follow-up process in which spare parts etc are required in order to complete such works.
We are very conscious of the fact that one of the largest opportunities for customer dissatisfaction is, for example, during autumn and winter times when heating systems break down and customers are reportedly left without a resolution to their problems for weeks on end, especially in those cases where customers have already paid for a contract with large gas firms ostensibly to promptly repair faults when they occur and they are badly let down.
We pride ourselves on the fact that because we are a small firm, all of our customers count and we have consistently been successful in beating the larger firms at their own game by responding more quickly, resolving problems more successfully and more promptly and we have a more personal relationship with our customers, because after all, we need them more than they need us.
Furthermore it is our firm belief that by developing close relationships with our customers and always telling them the truth, no matter how painful, that we are able to increase the life cycle of their appliances whilst reducing the 'life costing' thereof, without needing to enter into contracts to provide servicing and maintenance because we are always reliable and always at the end of the 'phone.
All breakdown and repair work comes with a 12 months parts and labour warranty unless there are extenuating circumstances which apply (such as when a temporary repair is made).